I read the book Crucial Conversations and have to say it really was a great book. Thesis: Successful people can be measured by how well they handle Crucial Conversations; the one's that do well -follow a pattern, and this book spells out the pattern for effective Crucial Conversations. I'm sure this book will eventually be a standard compliment to any business person's library. I give it 5 out of 5 stars. See other books that have made it into my Recommended Business Library.
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